Chatbot Platform
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Everything You Need to Know About Chatbots

A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.

Why are chatbots important? A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical Examples of Natural Language Processing applied in various enterprises’ end-use applications.

More and more businesses are choosing AI chatbots as part of their customer service team. There are several reasons for that. Chatbots can answer customers’ inquiries cheaply, quickly, in real-time. Another reason is the ease of installation of such chatbot: once you have a fine live chat app, it takes a couple of minutes to integrate a chatbot with it.

Types of Chatbots

To understand the nature of chatbot conversations it is important to understand that there are three types of chatbots.
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Scripted

These are chatbots whose behaviour is determined by rules.

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Intelligent

Intelligent chatbots are chatbots that are built with artificial intelligence techniques.

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Application

As mentioned, both scripted and intelligent chatbots can have graphical user interfaces.

What makes our Custom Bots different

CHATBOT
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Conversational Maturity

Beyond understanding and interacting conversationally, a great chatbot has specific natural language processing (NLP) capabilities to understand the context of a conversation in multiple languages. he best chatbots have advanced conversational capabilities and can proactively seek out information, and can also ask clarifying questions even if the conversation isn’t linear.

Rapid answers 24/7

Chatbots don’t need to sleep. They can immediately tackle issues no matter if it’s 4 am or 9 pm. This is crucial for companies targeting millennials (who can be impatient). This allows you to improve customer support and the customer experience. AI chatbots make fewer errors while answering customer inquiries than human agents do.

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Automation Reasoning

The chatbot can perform complex reasoning without human intervention. For example, a great Service chatbot should be able to infer solutions based on case histories. The chatbot is pre-trained to understand brand-specific or industry-specific knowledge and terms. Even better, it’s pre-configured to resolve common customer requests of a particular industry.

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What people are saying

Reviews
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The fact that conversations are so innate to human beings, gives the chat interface a chance to go beyond what has been done in the past with the standard UI. Perhaps to a place that builds lasting relationships, and maybe most importantly, a sense of trust between the human and the technology (or the brand in front of the tech).

Jason Quote 2
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Versatility - BotEngine helps me answer peculiar questions I have regarding various company products and services. I also like the fact that I can use it anywhere, in my house or car, it really does help me automate my life and make everything so easy.

Kelechi Quote 2

Conversational e-commerce Chatbot

There is one big problem with every online store – it’s static. It’s like a brick-and-mortar store with no salespersons in it. E-commerce chatbots help to set it live and get more sales and happier customers.

  • TALK TO STORE VISITORS
  • ENGAGE WITH YOUR CUSTOMERS
  • HELP THEM FIND WHAT THEY NEED